Refund policy

 

Return & Refund Policy – Night’s Wave

At Night’s Wave, every piece is created with intention. We want you to be confident in your purchase. Please read our policy carefully before placing an order.

1. Returns

We accept returns only for items that arrive damaged, defective, or incorrect.

Because each product is made to order, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Personal preference

  • Minor color or design differences due to screen display

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To process your request, include:

  • Your order number

  • Clear photos of the issue

  • A brief description

Once verified, we will offer:

  • A free replacement, or

  • A refund to your original payment method

3. Refunds

Refunds are only issued in the following cases:

  • The item is confirmed to be damaged or defective

  • The wrong item was sent

  • The product is lost in transit

Approved refunds will be processed within 5–10 business days, depending on your bank or payment provider.

4. Exchanges

We do not offer exchanges due to the made-to-order nature of our products. If you experience a problem with your order, contact our support team and we will help find a solution.

5. Order Cancellations

Orders may be cancelled only within 12 hours of purchase. After this time, production begins and cancellations are no longer possible.

6. Shipping Delays

We are not responsible for delays caused by:

  • Customs

  • Postal services

  • Holidays or peak seasons

However, we will assist in tracking and resolving delivery issues.

7. Contact Us

For return or refund inquiries, contact:

Email: nightswaveofficial@gmail.com
Business Name: Night’s Wave

Please allow 24–48 hours for a response.